We deliver in 3 to 4 business days in mainland France 🚀
24-hour express delivery is available.

If your inquiry concerns an existing order, please contact us directly so we can assist you! contact@maison-scarlett.fr

You can track your order in real time on the following page: Order Tracking

We deliver worldwide 🌍

Delivery to a relay point is free in France from 80€ of purchase! It costs €4 for any order under €80.

For France we also offer home delivery (€6) as well as 24-hour express delivery (€12).

For delivery to a country other than France we only offer home delivery at the moment. The price changes depending on the destination address (the price is calculated at the last step of the order).

You were probably the victim of an unscrupulous delivery person, we are sorry 😔...

Don't panic, we will send you a brand new package!

To do this, simply contact us at contact@maison-scarlett.fr by sending us a few photos 📸

Do you wish to return your item (you are not satisfied with it, the item is defective or damaged)?
No problem, we'll take care of everything 😊!

We will send you a free return label which you simply need to stick on your package 📦 (valid for returns from mainland France only).

To obtain your return slip, simply contact us at contact@maison-scarlett.fr within 30 days of receiving your order.

Once the item has been returned and after verification of its conformity, we will offer you a credit note or a refund (the item must be unused and in its original packaging).

Would you like to return your item to us (you are not satisfied with it, the item is defective or damaged)? No problem 😊!

We will send you a return slip to slip into the package 📦 as well as the delivery address (delivery costs are your responsibility).

To do this, simply contact us at contact@maison-scarlett.fr within 14 days of receipt of your order.

Once the item has been returned and after checking its conformity, we will offer you a credit or a refund (the item must be unused and in its original packaging).

Yes, our team usually responds within 24 to 48 business hours .

As soon as your order is shipped, we will send you an email with its tracking number.

You can then follow the progress of your package on our dedicated page: Order Tracking .

After your order, a confirmation email is automatically sent to the address provided during payment.

If you haven't received it:

• Remember to check your spam/junk mail folder.
• Please ensure that the email address you entered is correct.
• Please wait a few minutes: sending can sometimes take a little while.
  

If you still can't find the email, please contact our customer service: contact@maison-scarlett.fr

For any changes concerning your order (delivery address, items ordered, etc.) we invite you to contact us by email at contact@maison-scarlett.fr

Once payment has been accepted, we will send you a confirmation email summarizing your order.

Remember to check your spam if you have not received a confirmation email.

You can cancel your order until it has been shipped. After shipping, you will need to return the item to us after receipt in order to obtain a refund.

If your order includes several items, you may receive them in different packages. This will depend on available stock and shipping warehouses. Rest assured, your package is on its way 😊

If your order is indicated as delivered but we cannot find your package, please contact us at the following address: contact@maison-scarlett.fr

The addition of a word is done before validating the order:

- Add the desired item(s) to the cart
- Click on Shopping Cart: a window opens with the message "Do you have a (love) message to send to the recipient of the order?"
Write your message in the space provided, and don't forget to sign it.

If you forget to add the word, please do not hesitate to email us at contact@maison-scarlett.fr with your order number and the word to be added: we will do our best to add the desired word.

We never slip invoices into our packages.

If you would like to receive an invoice, please contact customer service at contact@maison-scarlett.fr

The invoice will then be sent to you by email once we have the billing information.

Gift cards are sent within 24 working hours to the email address provided during the order.

If you still haven't received your gift, please check your spam folder to see if the email containing the gift card is there…

If you still haven't received anything after 48 hours (excluding weekends), it may be an oversight on our part: we apologize, please contact us at contact@maison-scarlett.fr indicating your order number and we will send it to you very quickly.

When a product is out of stock, you can sign up for the back-in-stock alert directly on its product page.

You will be automatically notified by email as soon as it is available again.

It was in China, in a workshop just outside Hong Kong, that we found the know-how to make quality jewelry boxes.

If you notice a stain upon receiving your order, we invite you to contact our customer service as soon as you open the package, attaching a photo if possible.
Together we will find the best solution.

If the stain appears after use, don't panic. Gentle cleaning is usually sufficient:

• use a clean, slightly damp cloth
• Gently rub the affected area
• allow to air dry

The exact dimensions of each model are indicated on its product page, in the “Dimensions” section.

Our largest box, Denise, is the size of a small shoebox: 24 x 17 x 11 cm (L x W x H)

All our jewelry boxes are available in 6 different materials: PU, velvet, corduroy, houndstooth, linen effect and faux fur.

These materials are selected for their strength, durability and elegant appearance.

A jewelry box allows you to:

• protect your jewelry from dust, moisture and scratches
• organize necklaces, rings, earrings and bracelets in the same place
• save time on a daily basis
• and add an elegant touch to your interior
  

It's also an excellent gift idea , useful and durable.

Yes, several models are specifically designed for travel: compact sizes, secure compartments and robust closures to protect jewelry on the go.

They allow you to protect your jewelry and transport it with complete peace of mind.

To redeem your promo code, it's very simple, just follow these steps:

• Add items to cart: once you have selected the items of your choice, click on the "order" button to proceed with your order.
  
• Access the checkout: you will be redirected to the payment page, with a summary of your order on the right and a dedicated field to enter your discount code or gift card.
  
  • Enter your gift card or promo code information and click " validate " so that it is taken into account when calculating the amount of your order.

If your promo code isn't working, it could be because:

• You've already used it
• Its expiry date has passed.
• The code does not apply to the items you wish to purchase.

Remarks :

• Discount codes are valid for a limited time.
• Each discount code can only be used once per customer.
• Discount codes are strictly personal, therefore they are not for sale.

If your discount code meets all its conditions and it does not work, we invite you to contact our customer service 👉 here .

To get a promo code valid on your first order, sign up for our newsletter at the bottom of this page: right here

Absolutely. Maison Scarlett jewelry boxes are among our most popular gifts for Mother's Day, Christmas, and birthdays.

Our jewelry boxes are carefully packaged in a protective cardboard box to ensure delivery in perfect condition.

For an extra touch, we offer a gift bag option, available directly in the shopping cart.

Yes, you just need to provide the delivery address when placing your order.

Yes! We offer a gift card, available directly on our website, with several amounts to choose from.
👉🏼 right here

The gift card is sent by email immediately after purchase.

It's the ideal solution for a last-minute gift or to allow the freedom to choose the preferred model.

Our jewelry boxes are available at over 700 retailers in France and internationally. To find the nearest retailer, visit our interactive retailer map.

Not always! Each retailer chooses their own selection. If you're looking for a specific model, we recommend contacting the store before you go.

This depends on each retailer's terms and conditions. Don't hesitate to ask them directly: some offer delivery or in-store reservations.

Yes, Maison Scarlett travels! You can find our jewelry boxes in several countries across Europe and beyond. Again, the retailer map will give you all the up-to-date addresses.

We accept payments by credit card (Visa, MasterCard), PayPal, Amex, and 3x interest-free installments. All payment transactions are, of course, secure.

You can contact us in several ways:

- By sending us an email to contact@maison-scarlett.fr

- By using the contact form available to you

- By subscribing to our newsletter

- By following us on social media such as Instagram or Facebook